Sony BMG’s costly silence
November 30th, 2005Regular readers of my blog may have noticed that I’m not a big fan of large media companies. Sony BMG just proved one of my thoughts correct. Take a look at this Business Week article. F-Secure warned the company on October 4th, about the possiblity of problems with its DRM-stuff (This was about 3 weeks before it emerged in blogs and about 6 weeks before it emerged in traditional press).
F-Secure, a Finland-based antivirus company that prides itself on being the first to spot new malware outbreaks, says Sony BMG didn’t understand the software it was introducing to people’s computers and was slow to react.
“If [Sony] had woken up and smelled the coffee when we told them there was a problem, they could have avoided this trouble,” says Mikko H. Hypponen, F-Secure’s director of antivirus research.
And did they? Nope. They are not actively interested in serving customers. If they were, they would have taken actions towards this problem and it would not have happened in this magnitude (it would, nevertheless, but they could have been better prepared).
I’m not saying it’s easy, but they could have done it. Large companies have a lot more responsilibility towards customers and this is a grand example how to neglect it.
Thank you Sony for proving my case.
Feel free to read on with some related posts:
- Sony faces lawsuits
- Could I report Sony BMG?
- Sony switches to Microsoft’s DRM
- Welcome to Planet Sony
- News outage
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